Privacy Policy

Introduction

Vanna AI, Inc. ("Vanna.AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

• Contact Information: Name, email address, phone number, and company name
• Account Credentials: Username, password, and registration information
• Business Information: Company demographics, job title, and industry
• Communications: Feedback, survey responses, support inquiries, and other communications you send to us
• Payment Information: Billing details and transaction information (processed securely through third-party payment processors)

Information Collected Automatically

We automatically collect certain information about the computer or devices you use to access the Services, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to collect information about your browsing activities

Analytics and Tracking

We use third-party analytics services to help us understand how users interact with our Services:

• Google Analytics: Tracks website usage and behavior patterns
• HubSpot: Manages customer relationships and marketing analytics
• AWS Analytics: Infrastructure and application performance monitoring
• Pixel Tags: Invisible images that measure content effectiveness and email engagement

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Providing, maintaining, and improving our Services
• Transaction Processing: Processing payments and managing subscriptions
• Customer Support: Responding to your inquiries and providing technical assistance
• Communications: Sending service updates, security alerts, and administrative messages
• Personalization: Customizing your experience and providing relevant content
• Marketing: Sending promotional materials, newsletters, and special offers (with your consent)
• Security and Fraud Prevention: Detecting, preventing, and addressing security issues and fraudulent activity
• Analytics and Improvement: Analyzing usage patterns to improve our Services and develop new features
• Legal Compliance: Complying with legal obligations and enforcing our terms and policies

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who provide hosting, analytics, security, payment processing, and other services on our behalf
• Business Partners: Partners who help us deliver services or features you request
• Affiliates: Our parent company, subsidiaries, and affiliated entities
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, bankruptcy, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or the rights of our users and the public
• With Your Consent: When you explicitly consent to sharing your information

We do not sell your personal information to third parties for their marketing purposes.

Your Privacy Rights

Marketing Communications Opt-Out

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us at support@vanna.ai. Please note that you may still receive transactional and administrative messages.

California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your rights without discriminatory treatment

To exercise these rights, please contact us at support@vanna.ai.

Nevada Residents

Nevada residents may opt out of the sale of "covered information" as defined under Nevada law. We do not currently sell covered information, but if you wish to submit an opt-out request, please contact us at support@vanna.ai.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our Services
• Improve site performance and functionality
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

Retention periods vary by tier and data type. For specific retention details, please refer to our Pricing page.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at support@vanna.ai.

International Data Transfers

Vanna.AI is based in the United States (Fairfield, Connecticut). If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.